*Disclaimer: parts with minor iron oxide (less than 1% surface area) are not product damage/defect. The internal and external temperatures both impact the electrochemical reaction that could occur between these elements inside the environment metal parts that are at high risk to iron oxide/rust/corrosion. Most iron oxide only remains at the surface level and can be easily removed by applying sandpaper.
Orders can be canceled and fully refunded prior to shipping (it usually takes up to 1 business day to ship). Orders can also be canceled after fulfillment - but it might be subject to rerouting/shipping/return cost incurred if any.
30-Day Return/Exchange Policy - we accept the following reasons for return or exchange:
(a)Non-human Defects/damage (within 10 days)
(b) Not matching listing (within 10 days)
(c) Customers' remorse return (within 30 days)
(a) items arrive damaged (please report it to us within 10 days of delivery)->
We will arrange the quickest replacement shipment at no cost to customers when a claim is received - please do us a favor NOT to dispose of the external packaging and take 2 (TWO) pictures of the external package (each showing 3 sides of the parcel) please to be eligible for a free replacement order.
*in rare cases shipping carriers might request damage inspection.
(b) Not matching the listing description or the wrong item (please report it to us within 10 days of delivery) ->
Please inform us through messaging/email within 10 days of the delivery if you find the item received not matching the listing description, e.g. wrong color/size/items. We will send you the correct merchandise.
(c) Customers change mind and want to return (within 30 days)
Please request a return through messaging/email within 30 days. The return might be subject to 15% restocking fees - customers will get the refund minus a 2-way shipping cost. The merchandise must be re-sellable: unused, un-assembled and in the same condition when received and in the original packaging.