More About Return Policy

Return Policy
*Disclaimer: parts with minor iron oxide (less than 1% surface area) are not product damage/defect - during ocean shipment iron, oxygen and water are often all present inside the shipping container. Yet the internal and external temperatures both impact the electrochemical reaction that could occur between these elements inside the environment metal parts that are at high risk to iron oxide/rust/corrosion. Most iron oxide only remains at the surface level and can be easily removed by applying sand paper.

Cancellation Policy
Orders can be cancelled and fully refunded prior to shipping (it usually takes up to 1 business day to ship). Orders can also be cancelled after fulfillment - but it might be subject to rerouting/shipping/return cost incurred if any. 

14-Day Return/Exchange Policy - we accept the following reasons for return or exchange:
(a)Non-human Defects/damage (within 7 days)
(b) Not matching listing (within 7 days)
(c) Customers' remorse return (within 14 days)

(a) items arrive damaged (please report it to us within 7 days of delivery)->
We will arrange quickest replacement shipment at no cost to customers when a claim is received -  please do us a favor NOT to dispose the external packaging and take 2 (TWO) pictures of external package (each showing 3 sides of the parcel) please to be eligible for a free replacement order.
*in rare cases shipping carriers might request damage inspection.

(b) Not matching the listing description or the wrong item (please report it to us within 7 days of delivery) ->
Please inform us through messaging/email within 7 days of the delivery if you find the item received not matching the listing description, e.g. wrong color/size/items. We will send you the correct merchandise.

(c) Customers change mind and want to return (within 14 days)
Please request a return through messaging/email within 14 days. Return might be subject to 20% restocking fees - customers will get the refund minus 2-way shipping cost. The merchandise must be re-sellable: unused, un-assembled and in the same condition when received and in the original packaging.